Privacy Policy
Who We Are
Leak Detection Cornwall is a trading name of Stand Out Marketing Studio Limited, a company registered in England and Wales (Companies House number: 11745724). The website (leakdetectioncornwall.co.uk) and SOMS Connect, a customer relationship management (CRM) platform, are owned and managed by Stand Out Marketing Studio Limited.
Stand Out Marketing Studio Limited facilitates connections between customers and independent leak detection partners. When you contact us, your enquiry may be redirected to one of our leak detection partners, who will assume full responsibility for the job under their own registered company name and terms. Stand Out Marketing Studio Limited is not liable for services delivered by these partners.
What Personal Information Do We Collect?
We collect personal information necessary to facilitate leak detection services, including:
- Full name
- Email address
- Telephone number
- Business name and address (if applicable)
- Website address (if applicable)
- Call recordings (see “Call Recording” below)
Data is collected when you contact us, request services, or interact with our website (e.g., booking forms).
What Do We Use Your Personal Information For?
Stand Out Marketing Studio Limited uses your information to facilitate connections to leak detection partners, under the lawful basis of contract or legitimate interest. Via SOMS Connect, we manage the security and flow of data from the website to the CRM, including:
- Storing enquiry data for facilitation
- Sharing data with partners for service delivery
- Providing estimates or updates where necessary
- Sending information about Leak Detection Cornwall services
- Recording calls for quality and dispute resolution
Data in SOMS Connect is owned by Stand Out Marketing Studio Limited and accessible only by authorised staff of Stand Out Marketing Studio Limited and the relevant leak detection partners (for service fulfilment). By agreeing to this policy, you acknowledge that leak detection partners are responsible for service delivery once your data is shared, and Stand Out Marketing Studio Limited is not liable for their actions.
Call Recording
All phone calls made or received via SOMS Connect are recorded for quality assurance, training, and dispute resolution. Recordings are:
- Stored securely for 120 days, then deleted unless required for legal or regulatory purposes
- Accessible only to authorised Stand Out Marketing Studio Limited staff
- Processed under the lawful basis of legitimate interest
By using our services, you acknowledge that calls may be recorded. We inform callers of recording at the start of calls where possible. Request details of recordings via our website form.
How Do We Protect Your Personal Information?
We implement robust measures to safeguard your data, including:
- Keeping information accurate through regular review
- Storing data in encrypted systems
- Deleting unnecessary data, unless required by law or legitimate business needs
- Limiting access to authorised staff of Stand Out Marketing Studio Limited and relevant partners
How Long Do We Keep Your Personal Information?
We retain data only as long as necessary for facilitation, legal compliance, or business operations, including:
- Statutory obligations (e.g., financial records for 6 years per HMRC rules)
- Call recordings for 120 days, unless needed for disputes or legal requirements
- Enquiry data until no longer relevant or reassigned
Upon dissolution of Stand Out Marketing Studio Limited, data may be transferred to a successor entity or deleted, per UK GDPR requirements.
Who Else Has Access to Your Personal Information?
To facilitate services, we share data with UK GDPR-compliant third-party processors and leak detection partners, including:
- Leak Detection Partners: Independent companies who receive your data to provide services. They become data controllers upon receipt and must comply with UK GDPR.
- Google: For Analytics and Google Ads. See: https://policies.google.com/privacy
If outside the UK, third parties operate under equivalent data protection standards. If you contract directly with a partner or third party, they become the data controller for data you provide them. Stand Out Marketing Studio Limited is not responsible for such engagements. Third-party processors may change to meet business needs, always ensuring UK GDPR compliance.
Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request erasure, unless legal or legitimate reasons apply
- Object to processing or withdraw consent
- Restrict processing
- Data portability
- Not be subject to automated decision-making (we do not use this)
Contact us via our website form to exercise these rights. We’ll respond within one month, detailing any limitations or extensions.
IP Addresses and Server Logs
Our site records IP addresses for all form submissions and server logs to monitor traffic and security, not to track individual activities.
Use of Cookies
We use cookies to enhance website functionality, including:
- Necessary Cookies:
- PHPSESSID: Temporary session cookie, deleted when you close your browser
- DYNSRV: Load balancer cookie for performance
- cookie_notice_accepted: Records cookie notice closure
- Functionality Cookies:
- Google Analytics (_gat, _ga, _gid): Anonymous site usage data
Cookies are not shared beyond listed third parties. You can manage cookies via your browser settings.
Data Ownership and Business Transitions
The website (leakdetectioncornwall.co.uk) and SOMS Connect, including all data stored therein, are owned by Stand Out Marketing Studio Limited. Stand Out Marketing Studio Limited reserves the right to retain, use, or transfer data to a successor entity during business changes (e.g., dissolution), subject to UK GDPR compliance. Leak detection partners have no ownership over the website, SOMS Connect, or data unless explicitly agreed in writing.
Liability
Leak detection partners are solely responsible for services delivered to customers. Stand Out Marketing Studio Limited, as the owner of SOMS Connect and the website, is not liable for any actions, omissions, or service outcomes of partners or other third parties. Stand Out Marketing Studio Limited is simply here to help you find the specialist who is trust worth and charges fair fees. By agreeing to this policy, you confirm that your contract for services is with the relevant partner, not Stand Out Marketing Studio Limited.
Applicable Law
This website and its use are governed by English law, with exclusive jurisdiction in English courts.
Policy Updates
We may update this policy and reserve the right to update this policy anytime. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance.